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FAQ

About shipping

Yes, we offer nationwide shipping within the country. Shipping costs are calculated and applied at checkout. Be sure to look out for our exclusive discounts and promotions offered throughout the year.

The final delivery time varies depending on the location. Internal order processing requires a maximum of 1 to 2 business days.

National shipments are managed via Correos de Costa Rica and have an estimated delivery time of 3 to 5 business days. All details will be sent to your confirmation email once the order has been placed."

Product information

In the event that a product arrives damaged or is not delivered, we will review the situation in detail. The investigation may take between one and two business days from the moment the customer contacts us. If the issue is confirmed to be our responsibility, a full refund of the amount paid will be issued, including the cost of the product, taxes, and shipping fees. This way, we guarantee the total satisfaction of our customers.

Yes, all payments made in our online store are completely secure. We use advanced encryption methods to protect your personal and financial information. Furthermore, your credit or debit card details are not stored in our system, which ensures that your information is protected at all times.

General questions

Yes, in addition to our standard products, we also offer customization options. We can convert images of faces into detailed resin statues, create personalized keychains with logos or images, and also elaborate relief resin paintings from images. This way, every product adapts to your tastes and needs. If you would like a custom piece, contact us through our communication channels, and we will gladly help you create something unique and special.

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